Stuck with a MOHRE issue? Here’s the fast way to fix it
If you’re trying to check a labour contract, track a work permit, verify a job offer, or follow up on a complaint, the official MOHRE enquiry services are the quickest way to get answers—no guesswork, no wasted trips. This guide shows you, step by step, how to use MOHRE’s website and app to get what you need in minutes, plus troubleshooting tips, best practices, and People-Also-Ask-style FAQs.
Don’t have time to navigate MOHRE yourself? Our PRO team handles it same-day. Get expert MOHRE help →
What are MOHRE enquiry services?
MOHRE enquiry services are official digital tools provided by the UAE Ministry of Human Resources & Emiratisation. They allow employees, employers, and job seekers to check the status of labour contracts, work permits, job offers, company quotas, and complaints — all online through inquiry.mohre.gov.ae or the official MOHRE mobile app.
Who should use them?
Employees
- View and print your approved labour contract
- Check employment visa application tracking and work permit status
- Confirm WPS salary payment updates and resolve blocks
- File and follow up on workplace complaints
Employers & PRO Teams
- Monitor work permit application status
- Check E-Quota availability and pending payments
- Print electronic work permits
- Manage WPS compliance and block clearance for your workforce
Job Seekers
- Verify a job offer is genuine before accepting
- Confirm employer details and company registration
MOHRE Service Processing Times — 2026 Reference
Use this as a quick reference before submitting any MOHRE request. Times are approximate and may vary based on case complexity.
MOHRE Service | Typical Processing Time | Express / Online Option |
|---|---|---|
Labour Contract Approval | 3–5 working days | Yes — via MOHRE eServices |
Work Permit Issuance (new) | 5–7 working days | Yes — priority processing available |
Work Permit Renewal | 3–5 working days | Yes — via Tasheel or MOHRE app |
E-Quota Check & Update | 1–2 working days | Yes — online via E-Quota portal |
Job Offer Verification | Instant (online) | Yes — no login required |
Print Electronic Work Permit | Instant (online) | Yes — available 24/7 |
WPS Block Clearance | 5–10 working days | Faster with PRO assistance |
Complaint Filing & Response | 14–21 working days | Track status online anytime |
Before You Start — Documents You Need
Have these ready to avoid delays:
- Emirates ID or passport details
- Person Code or Transaction Number (from your application or offer letter)
- Company Number (for employer and E-Quota queries)
- Registered mobile number or email (for OTPs)
- UAE PASS account (for full portal access and recurring use)
If you need to authorize a PRO to handle enquiries on your behalf, you will need a Power of Attorney, which can be processed in 1–3 working days.
At a glance: Everything you can check in MOHRE enquiry services
Application Status
View Approved Contract / Contract info
Electronic Work Permit info & print
Job Offer enquiry
Company information (incl. E-Quota by company or transaction number)
Pending payments
Mission work permit and private teacher work permit lookups
(Exact items may appear under “Inquiry Service” on the portal.
Before you start (save time)
Have these ready: Emirates ID or passport details, person code or transaction number (if available), company number (for employer queries).
Create/prepare UAE PASS for full sign-in and to link your MOHRE profile for seamless future logins. (You can also use some enquiry tools without logging in.) Ministry of Labouruaepass.ae
Prefer mobile? Install the official MOHRE app (Android/iOS). It provides contract view, complaint filing, work-permit tracking, and more—updated regularly.
How to use MOHRE enquiry services (Website)
Option A — No login needed (quick lookups)
Go to MOHRE’s Inquiry Service page.
Choose the relevant enquiry (e.g., Application Status, Electronic Work Permit Information, Print Electronic Work Permit, Enquiry for Job Offer, Company Information, E-Quota).
Enter the requested details (e.g., Emirates ID/Person data, transaction number, company number).
Complete CAPTCHA and submit to view results. inquiry.mohre.gov.ae
Best for: One-off checks like verifying a job offer, printing an electronic work permit, or checking application status when you have the transaction number.
Option B — Full access with UAE PASS
Open the MOHRE eServices/Tasheel login and choose UAE PASS.
Complete the UAE PASS sign-in.
(First time only) Link your UAE PASS to your MOHRE profile so future logins are one-tap.
Access your dashboard to track applications, contracts, and more. Ministry of Labour
Best for: Regular users (employees, HR/PRO teams) who want a single login and access to all services.
How to use MOHRE enquiry services (Mobile app)
Option A — No Login Required (Quick Lookups)
- Go to MOHRE Inquiry Service page
- Choose your enquiry type: Application Status, Electronic Work Permit, Job Offer, E-Quota, or Company Information
- Enter your Emirates ID, transaction number, or company number
- Complete the CAPTCHA and submit
Best for: One-off checks — verifying a job offer, printing a work permit, or checking application status with your transaction number.
Option B — Full Access with UAE PASS
- Open MOHRE eServices and select UAE PASS login
- Complete UAE PASS authentication on your phone
- First time only: link your UAE PASS to your MOHRE profile
- Access your full dashboard — contracts, applications, work permits, complaints
Best for: Employees, HR teams and PRO officers who need ongoing access to multiple MOHRE services.
Most-requested lookups (step-by-step)
1) View or verify your approved labour contract
Use View Approved Contract/Contract Information via the enquiry page, or log in and open Contracts.
Search by Emirates ID or transaction number, then download/print the contract.
2) Check work permit information or print the e-permit
In Inquiry Service, pick Electronic Work Permit Information or Print Electronic Work Permit.
Enter the permit/transaction number and submit.
3) Track an application (work permit / contract / quota)
Choose Application Status and enter your transaction number.
For employers, E-Quota Status is available by company or transaction number.
4) Verify a job offer
Select Enquiry for Job Offer and verify details before proceeding.
WPS Block — What It Means and How to Resolve It
WPS Block — What It Means and How to Resolve It
A WPS (Wage Protection System) block is one of the most common issues employers face with MOHRE. It occurs when a company fails to pay salaries through the approved WPS system on time.
What Triggers a WPS Block?
- Salary payments not processed through WPS for 30+ days
- Mismatch between declared salaries and actual payments
- Non-registration of employees in the WPS system
Impact of a WPS Block
- New work permit applications are frozen
- Work permit renewals are blocked
- E-Quota requests are rejected
- Company may face fines and inspection visits
How to Clear a WPS Block
- Process all outstanding salary payments via your WPS-approved bank
- Wait 24–48 hours for the MOHRE system to reflect payment
- Log into MOHRE eServices and check your company status
- If the block persists, visit a Tasheel centre or contact MOHRE at 600590000
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How to File a MOHRE Complaint in the UAE
If you have a workplace dispute — unpaid salary, contract violation, wrongful termination, or unsafe conditions — MOHRE provides an official complaint mechanism.
How to File Online
- Log into MOHRE eServices with UAE PASS
- Go to My Complaints → New Complaint
- Select complaint type and fill in the details
- Upload supporting documents (contract, salary slips, communications)
- Submit — you will receive a complaint reference number
What Happens Next?
- MOHRE contacts both parties within 48–72 hours
- A virtual or in-person mediation session is scheduled
- If unresolved, the case is escalated to the MOHRE Labour Court
- Track your complaint status anytime via My Complaints in the app or portal
- Timeline: most complaints are resolved within 14–21 working days
Tasheel Typing Centres in Dubai — Where to Go In Person
If you cannot resolve your MOHRE enquiry online, Tasheel (Ministry-approved typing centres) can submit applications and enquiries on your behalf. Here are key Tasheel locations in Dubai:
Area | Location / Landmark | Typical Hours | Nearest Metro |
|---|---|---|---|
Al Qusais | Al Nahda Centre (near our office) | 8am–8pm Sun–Thu | Al Qusais |
Deira | Near Deira City Centre | 8am–8pm Sun–Thu | Deira City Centre |
Bur Dubai | Khalid Bin Al Waleed Road | 8am–8pm Sun–Thu | BurJuman |
Al Barsha | Near Mall of the Emirates | 9am–9pm Sun–Thu | Mall of Emirates |
Al Nahda | Al Nahda 1, Dubai-Sharjah border area | 8am–8pm Sun–Thu | Stadium |
Business Village | Port Saeed, Deira — government hub | 8am–5pm Sun–Thu | Deira City Centre |
For detailed information about government services in Deira, see our guide to Business Village Dubai.
Note: Hours may vary. Always call ahead or check the official Tasheel portal before visiting.
Documents & info you may need
Emirates ID or passport details
Person code / transaction number (from your application/offer)
Company number (for employer enquiries)
Registered mobile/email (to receive OTPs/updates)
Troubleshooting common errors (and quick fixes)
“No Record Found”
- Re-check the input type: Emirates ID vs. transaction number vs. person code
- Confirm you chose the correct enquiry type (work permit vs. contract)
- Try the MOHRE app — it sometimes reflects data faster than the website
Login / OTP Issues
- Update the MOHRE app to the latest version
- First-time users must link UAE PASS to MOHRE before full access works
- If OTP is not arriving, check your registered mobile number is still active
Old Data / Status Not Updating
- Use Application Status with the original transaction number
- System typically updates within 24–48 hours of a submission or payment
- For WPS-related delays, allow 48 hours after payment before rechecking
Can’t Print the Electronic Work Permit
- Switch browsers (Chrome or Edge work best)
- Disable pop-up blockers for the MOHRE portal
- Use Print Electronic Work Permit directly from the Inquiry Service menu
Document Attestation or Translation Issues
If your documents require consulate or embassy attestation — for example for foreign contracts — this must be completed before MOHRE can process them. Our team provides certified legal translation and consulate services in Dubai.
Still stuck after troubleshooting? Our MOHRE specialists resolve most issues within 24 hours. Contact our PRO team → |
Compliance tip for employers: know your permit types
Choosing the wrong work permit type is one of the most common causes of MOHRE application rejections. The UAE issues multiple types:
- Standard Employment Work Permit — for full-time employees
- Part-Time Work Permit — for employees working less than 8 hours/day
- Temporary Work Permit — for project-based contracts up to 6 months
- Mission Work Permit — for employees visiting from an overseas company
- Juvenile Work Permit — for workers aged 15–17 (restricted sectors)
- Private Teacher Work Permit — for in-home tutors and instructors
For companies requiring a virtual office address to meet MOHRE company registration requirements, we provide DED-compliant lease agreements across Dubai — Business Bay, Sheikh Zayed Road, Deira, and more.
Employers dealing with medical fitness requirements for visa-linked work permits can find full information in our Muhaisnah Medical Fitness Center Dubai guide.
Pro workflows (HR/PRO teams)
- Morning routine: Check Application Status, E-Quota, and Pending Payments before 9am
- Centralise records: Keep a secure shared sheet of transaction numbers and person codes per employee
- Enable MOHRE app notifications for real-time updates on all active applications
- UAE PASS rollout: Ensure all authorised staff have UAE PASS linked to the company MOHRE account
- POA on file: Maintain an active Power of Attorney so your PRO officer can act on the company’s behalf without delays
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See our full guide: UAE ICP 30-Day Grace Period 2026 — who qualifies and what to do.
MOHRE enquiry services checklist (copy-paste for your team)
I know exactly which enquiry I need (Application Status / Electronic Work Permit / View Approved Contract / Job Offer / E-Quota / Company Info).
I have the correct ID/transaction number ready.
I tried no-login enquiry first for quick results.
If I’ll repeat this task, I set up UAE PASS and linked it to MOHRE.
I’ve installed the MOHRE app and turned on notifications.
If stuck, I called 600590000 for guidance.
FAQs
Q1) How do I check my labour contract through MOHRE?
Use View Approved Contract on the enquiry page (search by Emirates ID or transaction number), or log into eServices/app and open Contracts. Khaleej Timesinquiry.mohre.gov.ae
Q2) How can I check my work permit status or print it?
Open Inquiry Service → Electronic Work Permit Information (to view) or Print Electronic Work Permit (to download/print). Enter your permit/transaction number. inquiry.mohre.gov.ae
Q3) Do I need to log in to use MOHRE enquiry services?
Not always. Many lookups (status, e-permit, job offer, E-Quota) work without login. For full features and recurring use, sign in via UAE PASS and link your account. inquiry.mohre.gov.aeMinistry of Labour+1
Q4) What is the MOHRE customer care number?
Call 600590000 (24/7; multilingual support). From outside the UAE, dial +971 6 803 4000. MOHRE
Q5) Can I verify a job offer before I accept it?
Yes. In Inquiry Service, choose Enquiry for Job Offer and validate the details. inquiry.mohre.gov.ae
Q6) Is there a mobile app for MOHRE enquiries?
Yes. The official MOHRE app (Android/iOS) lets you view contracts, check applications, and file/track complaints—kept current with regular updates. Google Play
Q7) Which work permit type should I choose as an employer?
MOHRE provides multiple permit types depending on the nature of the job and duration of employment. Refer to the full work permit types section above, or contact our PRO team for guidance specific to your case.
Q8. How do I track a complaint filed with MOHRE?
Log into eServices or the MOHRE app and go to My Complaints. Enter your complaint reference number to see the current status, notes from the case officer, and any scheduled mediation dates.
Q9. Can I check MOHRE fines or WPS violations online?
Yes. Employers can check their company’s WPS status and any pending violations via MOHRE eServices under Company Information. Enter your company number to view compliance status and any blocks on permit processing.
Q10. Can a PRO service handle MOHRE enquiries on my behalf?
Yes. A licensed PRO can check status, clear WPS blocks, resolve complaint follow-ups, and manage all MOHRE communications on behalf of employers and employees. Our MOHRE PRO service handles the full process — from enquiry to resolution.
Need Professional MOHRE Support in Dubai?
Whether you are an employee checking a labour contract, an HR team clearing a WPS block, or a job seeker verifying an offer — the official MOHRE enquiry services give you verified, real-time answers. But when things get complicated, our team is here.
Best PRO Services Dubai handles everything from MOHRE file opening and work permit applications to WPS block clearance, UAE visa services, document attestation, and company formation in Dubai. We have over a decade of experience and respond within 24 hours.
Call us on +971 58 102 9999, WhatsApp us, or fill in our contact form. Get in touch with our PRO team → |